From the Manufacturing Floor to the Front Lines of Customer Service: Meet Brianna Somers

When you contact Airex Filter, there's a good chance you'll work with someone who understands far more than just customer service.

Meet Brianna Somers.

Unlike many customer service representatives who learn products from manuals or training sessions, Brianna began her journey on our manufacturing floor, where she gained firsthand experience building the products our customers rely on every day.

That experience has become one of her greatest strengths.

Learning the Business from the Inside Out

Before joining our customer-facing team, Brianna worked alongside our production staff, learning how commercial HVAC filters are manufactured, inspected, packaged, and prepared for delivery.

She saw firsthand what goes into producing quality air filters—from pleating media and assembling frames to quality control and preparing custom orders.

That hands-on experience gave her something that's difficult to teach in a classroom: a true understanding of the products we manufacture and the people who build them.

Today, when customers call with questions, Brianna isn't simply reading from a product catalog. She understands how our filters are made, why certain specifications matter, and how the manufacturing process affects quality, performance, and lead times.

Why That Matters to Our Customers

Commercial filtration isn't always straightforward.

Facility managers, HVAC contractors, property managers, and purchasing professionals often have questions about custom sizes, replacement options, MERV ratings, availability, or delivery timelines.

Having someone who understands both the manufacturing process and customer service means those conversations are more productive—and often much faster.

Instead of simply taking an order, Brianna helps customers find solutions.

Investing in Our People

One of the values that has helped Airex grow for more than 50 years is promoting from within whenever possible.

We believe the best customer experience starts with employees who understand every part of our business.

By giving team members opportunities to learn different roles throughout the company, we're building a stronger team that can better serve our customers.

Brianna's career path is a great example of that philosophy.

She didn't just move departments—she brought valuable manufacturing knowledge with her, creating a better experience for every customer she helps.

More Than Customer Service

Today, Brianna supports customers throughout New England and beyond while also playing an important role in business development and CRM initiatives.

Whether she's helping a longtime customer reorder filter, assisting with a custom application, or ensuring orders move smoothly through production, her goal is simple:

Make every customer interaction easy, responsive, and helpful.

The Airex Difference

At Airex Filter, we believe great customer service starts with understanding the products we make and the people we serve.

That's why we're proud to have team members like Brianna—people who have grown with our company, understand our manufacturing process, and genuinely care about helping customers find the right solution.

It's one more way a family-owned company can provide a level of service that goes beyond simply shipping air filters.

Because at Airex, we're not just manufacturing filters.

We're building relationships that last.

Meeting link with Brianna